Frequently Asked Questions
Everything you need to know about your Studio Noos order.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by destination.
What is your return policy?
We offer a 14-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Where are Studio Noos products made?
Our products are handmade by a foundation in the Netherlands that creates opportunities for people with a distance to the labor market, ensuring ethical production and high quality.
Can I wash my Studio Noos bag?
Most of our bags can be washed on a cold cycle (30°C) without spinning. We recommend checking the specific care label inside your product to maintain its shape and texture.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times will be calculated automatically at checkout based on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and several local payment methods like iDEAL and Klarna.